SHIPPING AND ORDER PROCESSING POLICIES
Domestic Orders are typically delivered in 2-7 business days depending on the shipping service chosen at checkout. International Orders are typically delivered in 7-21 business days depending on the shipping service and the time it takes for the package to clear local customs.
*Please note, the shipping options displayed at checkout will give more specific delivery timelines for each shipping service and based on the ship-to postal code.
All orders placed prior to 12:00 PM EST (Eastern Standard Time) on a given Business Day, regardless of the shipping method chosen, will be shipped that day.
Any orders placed after 12:00 PM EST, regardless of the shipping method chosen, will ship the following Business Day
For the purposes of calculating your order processing / shipping time, please note that Rugby Imports’ Business Days are: Monday, Tuesday, Wednesday, Thursday, and Friday (excluding holidays).
Example: An order placed on a Tuesday at 2:00PM EST, with a selected shipping method of “Overnight Shipping”, will not ship until the next Business Day, Wednesday, and would be delivered the following Business Day, Thursday.
Please Note: Saturday Delivery is not available at this time. An order placed via Overnight shipping at 9:00am on a Friday will not arrive until the following Monday.
We strongly recommend that you double-check any requested customization / personalization as customized / personalized products may not be returned or exchanged
Please note: In some instances, customers may be subject to additional shipping charges and/or costs on international orders as determined by the rules and regulations of the country and/or territory in which the shipment is to be received. Local duty, taxes, fees or other charges rendered or levied by any party other than Rugby Imports, are beyond the control of Rugby Imports and are the sole responsibility of the customer/ recipient. Finally, due to an abnormally high rate of fraudulent orders and payment transactions in certain geographic regions, Rugby Imports reserves the right to refuse shipment to certain countries and territories.
Address Changes and/or Corrections – Rugby Imports will ship your order to the address which you provide at the time your order is placed. If you need to change or amend the shipping address provided, such a change must be communicated to Rugby Imports (whether by email or telephone) prior to the shipment of the order. Once we have shipped the order we are unable to change the shipping address. Orders returned to Rugby Imports by the shipping carrier, whether due to an “undeliverable shipping address”, “return to sender” request, or other reason beyond Rugby Import’s control shall be subject to additional shipping fees resulting from costs incurred to re-ship the order. If you have any questions regarding the shipping address you have provided, please contact us immediately.
INSTRUCTIONS FOR RETURNING MERCHANDISE
To speed your exchange or refund, please enclose the return form which is on the back of your invoice. Or you can download the Return Form by clicking here (PDF).
We try to process returns and exchanges as quickly as possible. If you need your return or exchange is time sensitive we suggest you place another order for the item you need. Then, send your return back. Once we receive the return we will credit your account. Please send your shipment, at your expense, via UPS, FedEx, or insured U.S.
Rugby Imports Ltd
Rugby Imports, at its sole discretion, may offer certain products and / or services to consumers at a discounted rate as part of “Discount Sale”, “Special Offer” and/or “Promotional Offer” (collectively referred to hereinafter a “Promotion”). Any such Promotion shall be made solely at Rugby Imports discretion, and may be subject to specific terms and conditions as determined by Rugby Imports. Orders which qualify for a Promotion – whether in whole or part – shall be hereinafter referred to as “Promotional Orders.” Such orders may be subject to special terms and conditions, including, but not limited to the following:
MOBILE TERMS OF SERVICE
Last updated: Jan. 18, 2023
The Rugby Imports mobile message service (the "Service") is operated by RUGBY IMPORTS, LTD (“Rugby Imports”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Rugby Imports’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Rugby Imports through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Rugby Imports. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18553887624 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Rugby Imports mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18553887624 or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.