SHIPPING AND ORDER PROCESSING POLICIES
All orders placed prior to 12:00 PM EST (Eastern Standard Time) on a given Business Day, regardless of the shipping method chosen, will be shipped that day.
Any orders placed after 12:00 PM EST, regardless of the shipping method chosen, will ship the following Business Day.
For the purposes of calculating your order processing / shipping time, please note that Rugby Imports’ Business Days are: Monday, Tuesday, Wednesday, Thursday, and Friday (excluding holidays).
Example: An order placed on a Tuesday at 2:00PM EST, with a selected shipping method of “Overnight Shipping”, will not ship until the next Business Day, Wednesday, and would be delivered the following Business Day, Thursday.
Please Note: Saturday Delivery is not available at this time. An order placed via Overnight shipping at 9:00am on a Friday will not arrive until the following Monday.
We strongly recommend that you double-check any requested customization / personalization as customized / personalized products may not be returned or exchanged
Please note: In some instances, customers may be subject to additional shipping charges and/or costs on international orders as determined by the rules and regulations of the country and/or territory in which the shipment is to be received. Local duty, taxes, fees or other charges rendered or levied by any party other than Rugby Imports, are beyond the control of Rugby Imports and are the sole responsibility of the customer/ recipient. Finally, due to an abnormally high rate of fraudulent orders and payment transactions in certain geographic regions, Rugby Imports reserves the right to refuse shipment to certain countries and territories.Address Changes and/or Corrections – Rugby Imports will ship your order to the address which you provide at the time your order is placed. If you need to change or amend the shipping address provided, such a change must be communicated to Rugby Imports (whether by email or telephone) prior to the shipment of the order. Once we have shipped the order we are unable to change the shipping address. Orders returned to Rugby Imports by the shipping carrier, whether due to an “undeliverable shipping address”, “return to sender” request, or other reason beyond Rugby Import’s control shall be subject to additional shipping fees resulting from costs incurred to re-ship the order. If you have any questions regarding the shipping address you have provided, please contact us immediately.
INSTRUCTIONS FOR RETURNING MERCHANDISE
To speed your exchange or refund, please enclose the return form which is on the back of your invoice. Or you can download the Return Form by clicking here (PDF).
We try to process returns and exchanges as quickly as possible. If you need your return or exchange is time sensitive we suggest you place another order for the item you need. Then, send your return back. Once we receive the return we will credit your account. Please send your shipment, at your expense, via UPS, FedEx, or insured U.S.
Rugby Imports Ltd
Rugby Imports, at its sole discretion, may offer certain products and / or services to consumers at a discounted rate as part of “Discount Sale”, “Special Offer” and/or “Promotional Offer” (collectively referred to hereinafter a “Promotion”). Any such Promotion shall be made solely at Rugby Imports discretion, and may be subject to specific terms and conditions as determined by Rugby Imports. Orders which qualify for a Promotion – whether in whole or part – shall be hereinafter referred to as “Promotional Orders.” Such orders may be subject to special terms and conditions, including, but not limited to the following: