Refunds and Returns

RETURN POLICY

• PLEASE NOTE: Customized or Team Store items are not eligible for returns. Each item is uniquely crafted based on individual orders, and therefore, exchanges or returns are not permitted. Exceptions are made only if there's a defect or a mistake in the order processing.

• Any return received after 30 days from invoice date will be given store credit only. 

• Certain items are subject to a 15% restocking fee.

• Items must be returned clean. Any unclean good(s) received will be returned to the customer.

• All products should be returned 100 percent complete, contain all original boxes, tags, packing materials, and other accessories and documentation provided by the manufacturer.

• Rugby Imports strongly suggests that you fully insure and track your return shipment in case it is lost or damaged.

• If you receive an incorrect item or size/color, contact Rugby Imports for a return shipping label. We will not reimburse shipping costs for returned items if you do not follow this procedure.

• If you receive damaged merchandise, save the merchandise, original box, and packing material it arrived in. Notify the carrier immediately for an inspection and a pick up. We cannot guarantee a refund until the item is inspected and determined damaged or defective.

• In some cases, customer may be refunded cost of product less the cost of a prepaid return label. Contact customerservice@rugbyimports.com with any questions or concerns.  

• Orders shipped internationally are not eligible for free returns or free merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.

INSTRUCTIONS FOR RETURNING MERCHANDISE

To speed your exchange or refund, please enclose the return form which is on the back of your invoice. Or you can download the Return Form by clicking here (PDF).

We aim to process returns and exchanges as quickly as possible. If your return or exchange is time sensitive, we suggest you place another order for the item you need, then send your return back. Once we receive the return we will credit your account. Please send your shipment, at your expense, via UPS, FedEx, or insured USPS. 

Mail to:

Rugby Imports Ltd
ATTN: Returns
885 Warren Avenue
East Providence, RI 02914

RUGBY IMPORTS CUSTOMER SERVICE

If you have additional questions regarding our policy or a return please contact customer service: customerservice@rugbyimports.com
800-431-4514 or 401-438-2727