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Return Form
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Company Return Policies
1. Any return received after 60 days from invoice date will be given store credit
only.
2. Certain items are subject to a 15% restocking fee.
3. Custom items are non-refundable (including lettering, numbering, sleeve alterations,
additional embroidery, etc.)
4. Items must be returned. Any soiled/dirty good(s) received will be returned to
the customer.
Special Product Information:
I. Ball Inflating Instructions
Please attempt steps 1, 2 & 3 prior to returning a rugby ball
1. Moisten Needle with Glycerin or Vegetable oil before inserting.
2. Push needle carefully into valve.
Do not push needle against the other side of the ball as this could puncture the
bladder.
3. Inflate to 9-10 PSI (at Sea Level)
During Inflation, escaping air will be forced through the ends of the ball. This
is quite normal. Electronic air pumps are best. Hand pumps are best for topping
off air pressure.
4. All natural latex bladders will deflate over a period of time.
Always inflate before use.
II. Boot/Shoe Care Instructions & Return Policy
A pair of boots should last up to two years with proper care.
Regular application of shoe polish and slow drying of wet boots away from direct
heat will help you achieve this amount of playing time from your boots. Always stuff
boots with newspaper to absorb moisture. This works quickly (overnight).
After visual inspection and approval, credit will be issued for defective boots
as follows, based on the date of sale.
0-30 days = 100% Credit
31-90 days = 75% Credit
91-120 days = 50% Credit
*Boots returned having only cosmetic damage from rugby play will not be issued a
credit by Rugby Imports.
*Returned Boots must be clean and free of mud or they will not be considered for
credit.
INSTRUCTIONS FOR RETURNING MERCHANDISE
To speed your exchange or refund, please complete the steps below, fill out form,
submit, and an e-confirmation will list a return authorization number. Please include
this return authorization (RA) number in the box with merchandise or on the outside
of the box with our address.
Please send your shipment, at your expense, via UPS, FedEx, or insured U.S. Mail
Rugby Imports Ltd
885 Warren Avenue
East Providence, RI 02914
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Item(s) returned:
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Reason For Return
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Item(s) returned:
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Reason For Return
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Customer Information
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Please contact us in order to provide a different credit card number. The best way
to contact us is by phone (401)438-2727 or email
customerservice@rugbyimports.com.
To Correct Or Change Your Address Exchanges will be shipped, at
no additional cost, to the original Ship To address via standard ground service.
Please let us know if you would like to expedite delivery (for an additional charge),
or change the Ship To address.
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