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For more than 35 years, we have been involved in every facet of the game - playing,
coaching, and developing Rugby as a popular club and team sport. We are certain
that, whatever your Rugby needs and whatever your ability level, we at Rugby Imports
can help you perform your best, on and off the pitch. more |
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1. Any return received after 30 days from invoice date will be
given store credit only. you place an order between November 1st
and December 31st, you will have until January 31st to return the product for a
refund. Any package received after January 31st will receive a store
credit only.
2. Certain items are subject to a 15% restocking fee.
3. Opened software, and pre-recorded videos may ONLY be exchanged for the exact
same item and may NOT be returned for a refund.
4. Custom items are non-refundable (including numbering, sleeve alterations, additional
embroidery, etc.).
5. Rugby Warehouse items can be returned for store credit only.
6. Items must be returned clean. Any unclean good(s) received will be returned
to the customer.
7. All products should be returned 100 percent complete, contain all original boxes,
tags, packing materials, and other accessories and documentation provided by the
manufacturer.
8. Rugby Imports strongly suggests that you fully insure your return shipment in
case it is lost or damaged.
9. If you receive an incorrect item or size/color, contact Rugby Imports for a return
shipping label.We will not pay shipping for returned items if you do not follow this
procedure.
10. If you receive damaged merchandise, save the merchandise AND the original box
and packing it arrived in, notify the carrier immediately for an inspection and
a pick up.
INSTRUCTIONS FOR RETURNING MERCHANDISE
To speed your exchange or refund, please enclose the return form which is on the
back of your invoice. Or you can download the
Return Form by clicking here (PDF).
Please send your shipment, at your expense, via UPS, FedEx, or insured U.S. Mail
to:
Rugby Imports Ltd
885 Warren Avenue
East Providence, RI 02914
Attn: Returns
Rugby Imports Customer Service
If you have additional questions regarding our policy or a return please contact
customer service:
customerservice@rugbyimports.com
800-431-4514 or 401-438-2727
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