800.431.4514 USA
401.438.2727 International
Give an E-Gift Card! Join our mailing list Contacts Email
 
 
Policies
Payment Policy
Domestic (US):
If you place your order using a Credit Card, your card will be charged the full amount when you place your order. If an item is backordered we will ship when the item becomes available.

We accept Visa, MasterCard, American Express, Discover, Diner's Club, and PayPal. We also accept Bank issued debit cards that bear the Visa or MasterCard logo.

If you are using a Gift Certificate for your purchase online, please enter the gift certificate number, person who purchased the gift card, and gift card amount in the "Order Note" section at the bottom of the Order Review page. This is the last step before submitting your order. Although a credit card is required to complete your online order, we will not charge your card unless there is a balance due.

To help reduce fraud, all orders are sent through a fraud filter for your protection. If your order is flagged as suspicious, then your order will be delayed in being dispatched. Rugby Imports is not responsible for expediting orders that were flagged by the fraud filter.

International (outside the United States):
PayPal, with confirmed address status, is our preferred method of payment for International Orders. Click here for information on setting up a PayPal account. We accept MasterCard and Visa for International Orders, but only with address verification. For card authorization, we will ask your Credit Card provider for verification of your billing address. Not all banks outside the United States provide this information. If you would like to pay by Wire Transfer, we can provide you with instructions. Please call 800-431-4514 or email customerservice@rugbyimports.com for information on Wire Transfers for International Orders.

Shipping Policy
All ground and air orders placed after 9:00am EST (Eastern Standard Time) will be shipped the next business day (presuming that all items are in stock). Business Days are Monday, Tuesday, Wednesday, Thursday, and Friday (excluding holidays). For example, an order placed on Friday at 10:00am, for Express Delivery, will not leave our store until Monday.

Click here for our Estimated Delivery Time Chart. Most items are shipped from Rhode Island. Some areas in the northeastern US may not need priority service, consult the Delivery Time Chart.

Please allow slightly longer delivery time for PO BOX and APO/FPO/AP/AE addresses, which is shipped via Priority mail. Tracking information is available upon request.

If we cannot ship your complete order to you ? because some of the items you ordered are out of stock, for example ? an additional shipping charge may apply when we ship the back-ordered items. (Remaining order value under $50 = $3 shipping charge, $50 and over = $5 shipping charge.)

Please note, if any address corrections need to be done due to customer error once the order has been shipped, you may be charged an additional $10 per shipment.

For verification purposes, when shipping to a business location, you must provide the name of the business.

If there is a problem with your order, we will contact you via phone or email. Please make sure that your email address and phone numbers are entered correctly. We cannot be held responsible if you do not receive our messages.

All international orders are shipped via USPS International Mail. Specific delivery timetable is not guaranteed for international orders, but most order ship in less than a week and are delivered in 3-10 days. International shipping costs provided to you at the time you place your order are estimates only. In some instances, customers may incur additional shipping costs on international orders. In some cases, shipping costs vary and we may need to contact you to confirm the shipping charges. Local duty, taxes, and fees are the responsibility of the customer upon delivery. Please note we may not ship to certain countries due to high fraud rate.

Return Policy
Any return received after 30 days from invoice date will be given store credit only. If you place an order between November 1st and December 31st, you will have until January 31st to return the product for a refund. Any package received after January 31st will receive a store credit only.

Certain items are subject to a 15% restocking fee.

Opened software, and pre-recorded videos may ONLY be exchanged for the exact same item and may NOT be returned for a refund.

Custom items are non-refundable (including numbering, sleeve alterations, additional embroidery, etc.).

Rugby Warehouse items can be returned for store credit only.

Items must be returned clean. Any unclean good(s) received will be returned to the customer.

All products should be returned 100 percent complete, contain all original boxes, tags, packing materials, and other accessories and documentation provided by the manufacturer.

Rugby Imports strongly suggests that you fully insure and track your return shipment in case it is lost or damaged.

If you receive an incorrect item or size/color, contact Rugby Imports for a return shipping label. We will not reimburse shipping costs for returned items if you do not follow this procedure.

If you receive damaged merchandise, save the merchandise AND the original box and packing it arrived in, notify the carrier immediately for an inspection and a pick up. We can not guarantee a refund until the item is inspected and determined damaged or defective.

INSTRUCTIONS FOR RETURNING MERCHANDISE
To speed your exchange or refund, please enclose the return form which is on the back of your invoice. Or you can download the Return Form by clicking here (PDF).

We try to process returns and exchanges as quickly as possible. If you need your return or exchange is time sensitive we suggest you place another order for the item you need. Then, send your return back. Once we receive the return we will credit your account. Please send your shipment, at your expense, via UPS, FedEx, or insured U.S. Mail to:
Rugby Imports Ltd
885 Warren Avenue
East Providence, RI 02914
Attn: Returns

Rugby Imports Customer Service
If you have additional questions regarding our policy or a return please contact customer service: customerservice@rugbyimports.com
800-431-4514 or 401-438-2727

Privacy Policy
1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS
Rugby Imports is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing RugbyImports.com, you acknowledge and fully understand Rugby Imports? Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

2. PARTICIPATING MERCHANT POLICIES
Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Rugby Imports services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. INFORMATION WE COLLECT AND HOW WE USE IT
Rugby Imports collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

a. Web Server Logs
When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page you linked to our site from.
  • Pages you viewed on the site.
b. Use of Cookies
Rugby Imports may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

Rugby Imports reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into RugbyImports.com a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c. Personal Information Users
Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
  • To fulfill your service requests for services.
  • To protect ourselves from liability,
  • To respond to legal process or comply with law, or
  • In connection with a merger, acquisition, or liquidation of the company.
4. USE OF WEB BEACONS OR GIF FILES
Rugby Imports.com Web pages may contain electronic images known as Web beacons ? sometimes also called single-pixel gifs ? that allow Rugby Imports to count users who have visited those pages and to deliver co-branded services. Rugby Imports may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Rugby Imports prohibits Web beacons from being used to collect or access your personal information.

5. ACCESSING WEB ACCOUNT INFORMATION
We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant - customerservice@rugbyimports.com

6. CHANGES TO THIS STATEMENT
Rugby Imports has the discretion to occasionally update this privacy statement. When we do, we will also revise the ?updated? date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

7. CONTACTING US
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us.

Rugby Imports
Attention: Mark Hoder, VP
885 Warren Avenue
East Providence, RI 02914
mark@rugbyimports.com

Rugby Imports will use commercially reasonable efforts to promptly respond and resolve any problem or question.
About Us
Help
Info
Rewards
Quotes
Authorize.Net BizRate Customer Certified (GOLD) Site - Rugby Imports Reviews at Bizrate Rugby Imports is upfront Secure Shopping PayPal McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
GoECart Ecommerce Solution and Order Management System